Privacy Policy

Last updated: 11 October 2026

This policy describes how MADPUPS CO PTY LTD handles personal information when you visit madpups.co, place an order or contact us.

Information we collect

We collect information you provide, such as your name, email, phone number, delivery and billing details, order history and messages. Our Shopify-hosted store and its service providers also process technical data such as IP address, device and browser information, cookies and interactions with the store. Payment details are processed by the payment providers offered at checkout; we do not ask you to email card details.

How we use information

We use information to process and fulfil orders, provide customer support, maintain the store, prevent fraud and meet legal obligations. Where you choose to subscribe, we use your email for marketing updates; you can unsubscribe using the link in a marketing email. A restock request is for the requested product and does not automatically subscribe you to marketing.

Service providers and overseas processing

Information may be shared with Shopify, payment providers, carriers and service providers where needed for these purposes, and with authorities where required by law. Providers may process information outside Australia. Locations depend on the provider and service; contact us for available details. Shopify describes its handling of information at Shopify's privacy policy.

Cookies and choices

Cookies support functions such as your shopping bag, account and preferences. Depending on the enabled services and your choices, cookies may also support analytics or advertising. Use the store's privacy controls where available and your browser settings to manage cookies. Blocking essential cookies may affect shopping features. See Cookie Policy and Your Privacy Choices.

Retention and security

We retain information as needed for the purposes above, including legal and accounting requirements, then take steps to delete or de-identify it when no longer needed. We use reasonable safeguards, although no online service can guarantee absolute security.

Your requests and complaints

Contact us to request access to or correction of information, ask about deletion where available, withdraw marketing consent, or raise a privacy concern. We may need to verify your identity. If a concern remains unresolved, you may contact the Office of the Australian Information Commissioner at oaic.gov.au or your relevant local regulator.

Contact

MADPUPS CO PTY LTD
19 Quarkum Street, Wanneroo, WA, 6065, Australia
info@madpups.co
+61 405 116 086

We may update this policy when our practices change. The current version and update date will be displayed here.