Returns

We want you to feel confident about your order. If something is wrong, email info@madpups.co with your order number, a description of the issue and relevant photos where helpful.

Your consumer rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure, you may choose a refund or replacement. For other failures, an appropriate remedy may include repair, replacement or refund, depending on the circumstances. Other applicable statutory rights also continue to apply.

Wrong, damaged or faulty items

Please contact us so we can assess the issue and arrange the appropriate remedy. Please do not send items back before receiving return instructions. We will explain any return shipping arrangements; reasonable costs for a confirmed consumer-guarantee claim are handled as required by law.

Fit or change-of-mind enquiries

Contact us before ordering if you need sizing help. If you would like to request a change-of-mind return or size exchange, contact us with the order details so we can confirm whether an option is available. We do not advertise a blanket change-of-mind return window or guarantee an exchange before assessing the request.

Keep products and packaging in their original condition while we discuss the request. These suggestions do not restrict a remedy for faulty goods.

Return address

We will provide the correct return address and instructions after reviewing your enquiry. Do not send a parcel to our company address without confirmation.